You are right most people under 30 do not know how to communicate orally. Back when I worked, when I interviewed young people hardly any of them knew how to carry on a conversation. In the business world, most of my customers were 60+. People at that age want to talk to reps face to face or on the phone. Sadly, young people have lost that skill.
I don't think it is so much as "losing that skill" as it is other technology just makes talking on the phone obsolete. Older folks, I'd say those 50+ years old like me, probably do prefer talking to an actual person because we're used to that because we remember a time when all this technology just didn't exist except in science fiction.
But even as I get older, I now pretty much hate to talk on the phone and loathe when people call. Unless I am expecting someone to call, that instantly goes to voice-mail. Oh and for those people who leave 2+ minute messages....what the &%$# you doing? lol.













